Thank you for visiting and shopping at ArtemisPaw.com. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are ideally processed within 1–3 business days. Orders will not be shipped or delivered on weekends or holidays.
If we have a high volume of orders, shipping may be delayed a few days. Please allow additional days for delivery.
Shipping rates & delivery estimates*.
The shipping cost, for your order will be calculated and displayed at checkout, if charges apply.
Delivery delays can occasionally occur. *We do not guarantee shipping times.
Customs, Duties and Taxes
ArtemisPaw.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
If a package is returned to us due to unpaid customs, taxes or return to sender, we will refund the cost of the product and retain the shipping charges. We will allow one free resend if the package was returned to sender however, if it gets sent back to us the second time, we will retain the shipping fee incurred. For a 3rd attempt, an invoice will be sent with the shipping price. (Applies to international and domestic orders)
If you receive damaged merchandise, please take a picture and email us the picture at firstname.lastname@example.org right away. We will only replace damaged goods within 24 hours of a ‘Delivered’ status.